FAQ

 

 

General Information

 

 

Your credit card is NOT being accepted at checkout?
You plan to pick up your coffee at the cafe...what is the correct Ship To address?
Your temporary password received does not work?
You can not log in but you're a returning customer?
Clicked send password and do not receive a temporary password?
What is the purpose of Paypal?
I don't have a Paypal account and not interested in starting one to order?
You want to join the Expedition but do not have a Paypal account?
You want to cancel your Expedition account?

 
Your credit card is NOT being accepted at checkout.  
 
Typically this is a simple spelling issue.  Double check your billing/shipping address submitted are exact.  If they are than you might have to contact your bankcard and double check that they still show the same address you are inputting.  If it differs, Paypal (our secure server) will block the sale for security reasons.
 
You plan to pick up your coffee at the cafe...what is the correct Ship To address
 
Please put your own physical address as the SHIP TO and click In Store Pickup.  
 
 
Your temporary password received does not work
 
Try cut and paste the password rather than typing it in.  Its upper and lower case sensitive.  You can personalize it afterwards
 
 
You can not log but you're a returning customer
 
If you are a repeat customer the email address and password used last time must match up  to the one your using now
Please request a new temporary password after you confirm you're using the same email address as before
 
Clicked send password and do not receive a temporary password.
 
The email address you submitted from before does not match the one you are submitting now. It is sending your temporary password to another email address.  Please contact safari admin to confirm your email address (link)
 
What is the purpose of Paypal
 
Paypal is our secure server which keeps your credit information private.  You can still use any major card knowing its's secure.
 
I don't have a Paypal account and not interested in starting one to order . 
 
You do not need to have a Paypal account unless you are joining the Expedition (see next line). We take all major credit cards at checkout
 
You want to join the Expedition but do not have a Paypal account.  
 
In this instance you will have to sign for a Paypal account in order to join Expedition but its quick and easy and very useful when you order online.
 
 
You want to cancel your Expedition account 
 
You can contact safari admin or go into your paypal account and do it yourself.